The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from WearAlpaca.US to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to WearAlpaca.US shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    10067 E. Patrick Henry Rd.
    Ashland, VA 23005
    Delivery shall be deemed to have been made by You to WearAlpaca.US five (5) days after the date sent.


  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by WearAlpaca.US. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of WearAlpaca.US or any third party, except as expressly granted herein.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. WearAlpaca.US and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if WearAlpaca.US believes that customer conduct violates applicable law or is harmful to the interests of WearAlpaca.US and its subsidiaries.


  • Privacy Policy
  • This is a safe store. All transactions are encyrpted with VeriSign SSL certificates. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason. Furthermore, all personal identity information that may reside on any of ours computers in the form of reports or databases shall be encrypted via AES 256-bit encryption.


  • Consumer Agreement

  • We will ship In Stock merchandise within 2 to 3 days from the date of order and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be Special Ordered, we will notify the shopper to see if the shopper is willing to wait the time required for delivery. Sales will be billed at the time of order. Special orders are non-returnable. These products are coming from South America, so we appreciate your patience.

    Orders shipped to countries other than the USA will be shipped United States Postal Service Priority, or equal regardless of the method chosen and billed for actual shipping charges, plus the additional shipping fee to cover customs paperwork. Longer shipping times may apply.

    Any and all customs charges are the responsibility of the buyer and any charges of duty, customs, brokerage or other fees associated with an international order shall be charged separately, by the shipping company. If we are notified by the shipping company of a failure to pay duty and customs fees by the purchaser, and are charged back for the fees, please be aware that it shall result in a charge of your credit card for the full amount due, plus an additional $25.00. This is a non refundable charge. Receipt and supporting paperwork will be provided. This applies to duties and custom fees on all goods imported to another country, regardless of return.

    Shipping methods listed are for the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or to Alaska and Hawaii.

    Restocking charges Any order returned that was sent Fed Ex Free shipping is subject to a $25.00 restocking fee if returned.

    If sending payment by mail, please send payment to the following address:

    Winterberry Farm Alpacas Accounts Receivable 10067 E. Patrick Henry Rd. Phone: 804-752-2442

    5.0% VA Sales Tax applicable to all items.

    Please note that we have a $19.99 minimum order requirement.

    Credit Cards Accepted

    Please note that we accept American Express, Discover, Mastercard, Visa.

    Order Cancellation Policies

    Orders may be canceled within 24 hours. If you would like to cancel an order, please contact us:

    Phone: 804-752-2442

    E-Mail:rpond@wearalpaca.us. Please mark CANCEL in the RE: line.



  • Shipping & Delivery

  • We offer FREE UPS Ground shipping within the Continental U.S on retail orders*! Choose the free delivery method during checkout to take advantage of this special offer.

    (*Order value must exceed $100.00, orders under this amount will be charged normal ground fees)

    Our shipping methods and time are as follows:

    UPS Ground:

    Zone 1 - 1 Day

    Zone 2 - 2 Days

    Zone 3 - 3 Days

    Zone 4 - 4 Days

    Zone 5 - 5 Days

    Zone 6 - 6 Days

    *For shipments to Alaska, Hawaii and Puerto Rico an additional $20.00 freight surcharge per order will be added to the above charges.

    Additional freight charges for shipment outside of the United States:

    Australia - $40.00

    Canada - $25.00

    United Kingdom - $35.00

    *An additional $ 45.00 freight charge per order will be added for shipment to countries not shown above.



  • Sales Tax
  • WearAlpaca.US collects sales tax when the shipping address is within the state of Virginia. The rate is 5%.


  • Warranties
  • We are so confident in our products that if for any reason, you don't like an item, you may return it for a full refund. All terms of our "Return Policies" apply.


  • Return Policy

  • Our 100% Satisfaction Guarantee If you are unsatisfied with your purchase for any reason you can return it for a full refund within the appropriate time frame (14 Days).

    Merchandise, with original tags attached, in the original packaging can be returned for a *Full Refund of its purchase price, shipping is the responsibility of the buyer. Clothing must be UNWORN and accompanied by our Return Form that is included with order.

    Items returned within 14 days of receipt will be given a full refund via manor of payment. Items may be returned for exchange or a credit slip issued thereafter.

    There are no returns of sale items or special orders.

    If you would like to make a return or exchange, please contact us:

    Phone: 804-752-2442

    E-Mail: rpond@wearalpaca.us

    All Credits will be issued on the last day of each month.

    *Refunds will be issued on the value of the item purchased with tax, if applicable. Shipping fees will not be credited.

    HOLIDAY PURCHASES with sales receipts dated from November 20, 2008 through December 24, 2008 will have a return period valid until Jan 20, 2009 or an exchange may be requested. All above requirements apply.

    Restocking charges Any order returned that was sent via Fed Ex Free shipping is subject to a $25.00 restocking fee if returned.



  • Store Hours
  • Customer service is available as defined on the Contact Us page of this Web site.